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Agile and Service Desk Continuous Improvement

25 May 2022
12:00pm - 3:00pm EDT

Speaker 1

  • Jessica Alfaro, Managing Director, TSG Acuiity
  • “Using Agile to Support Continual Improvement”

 

Speaker 2

  • Andrew Gilliam, Senior Consultant, Contact Center & Customer Experience, Avtex Solutions
  • “Why Survey’s Stink and Practical Ways to Fix Them

25 May 2022
12:00pm - 3:00pm EDT

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  • Zoom Video - https://us02web.zoom.us/j/86221828093?pwd=Hd4f4VDR4jyMgd38Nc16cos4dEuqyV.1
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