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PRODID:-//HDI Philly//Silkstart Technology Inc.//
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DTSTART;VALUE=DATE-TIME:20261101T020000
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SUMMARY:HDI Philly May 2026 Chapter Meeting
DTSTART;TZID=America/New_York;VALUE=DATE-TIME:20260513T120000
DTEND;TZID=America/New_York;VALUE=DATE-TIME:20260513T150000
DTSTAMP;VALUE=DATE-TIME:20260411T150143
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DESCRIPTION: Join the HDI Philly Chapter on May 13 at Temple University for
  an interactive networking event with fellow IT professionals. Connect\, 
 collaborate\, and explore ways to elevate IT&rsquo\;s impact on the 
 business while building stronger teams. Lunch will be sponsored by 
 Sycamore. We would like to thank Temple University for letting us use 
 their facility for the meeting. Meeting Location: 3rd Floor Room 306 
 Temple University Information Technology Services The TECH Center (Bell 
 Building) 1833 N. 12th St. Philadelphia\, PA 19122 United States Parking -
  Street parking is free. Paid surface lot across the street and paid 
 garage at the back of the building. TUTTLEMAN LOT 1205 W. Montgomery 
 Avenue Philadelphia\, PA 19122 Directions MONTGOMERY GARAGE 1859 N. 11th 
 Street Philadelphia\, PA 19122 Directions Public Transit: The Broad Street
  line and the regional SEPTA rail stop are close by. We have two speakers 
 who will be joining us this month: Patrick von Schlag\, President\, Deep 
 Creek Center\, Inc. Patrick von Schlag has more than 30 years of 
 experience in management and leadership roles. He serves as President of 
 Deep Creek Center\, a consultancy based in Maryland. Patrick&rsquo\;s 
 background is in helping organizations adopt and adapt best practice 
 frameworks\, including LEAN practices\, governance\, service management\, 
 portfolio/program/project management\, Agile disciplines\, and 
 cybersecurity risk management. Patrick has provided consulting and 
 training services to a who&rsquo\;s who of leading private and public 
 sector organizations\, including Disney\, Microsoft\, Nike\, Blue 
 Cross/Blue Shield\, Bank of America\, all four branches of the US military
  plus DoD\, IRS\, Federal Reserve Bank\, USDA\, and approximately 400 
 others. Topic: This Is Not Your Father&rsquo\;s ITIL: How ITIL 5 Can 
 Transform Digital Business and Enable AI The ITIL Framework has been a 
 broadly adopted best-practice framework for IT Service Management. ITIL 
 (Version 5) has a very ambitious goal\; how to transform Product and 
 Service Management to exist at the speed of AI and to enable organizations
  to manage the incredible pace of change we see. In this session we will 
 briefly outline the new ITIL\, discuss a future world based on flows and 
 feedback loops and not just practice areas\, and help you prepare for the 
 ongoing transformation we see in our organizations. Whether public 
 sector\, private sector\, military\, civilian\, big or small\, this 
 affects all of us. Arm yourself with a better toolkit to meet the 
 challenges ahead. Paul Gargiulo\, West Chester University\, Director of 
 EdTech and User Services Paul is an IT organizational leader with 20+ 
 years in Higher Education developing customer-centric IT Service Desks and
  broadening the use of technology in academic settings. He served as the 
 team lead through West Chester University&rsquo\;s ServiceNow IT Service 
 Management implementation and has managed other complex implementations 
 such as WCU&rsquo\;s video streaming platform\, Panopto\, and Learning 
 Management System\, Brightspace by D2L. Paul is an experienced presenter 
 discussing digital transformation\, data-driven decision making\, and ITSM
  best practices. Topic: Chasing Zero: How WCU Optimized ITSM to Maximize 
 Team Performance Prior to its transformation\, West Chester 
 University&rsquo\;s IT Service Management (ITSM) environment was marked by
  a chaotic and fragmented help desk structure. Multiple help desks 
 operated independently\, each utilizing disparate ITSM tools and outdated 
 processes\, which resulted in unsustainable costs and inefficiencies. The 
 absence of clear accountability and meaningful metrics further hindered 
 effective incident management and service delivery\, making it difficult 
 to track performance and drive improvements. Save these dates in 2026: 
 July 15 - Widener August 6 - Trenton Thunder September 16 - TBA December 4
  - Awards and Leadership Conference 
LOCATION:Temple University - Location TBA
PRIORITY:5
URL:https://hdc-philly.silkstart.com:443/events/hdi-philly-may-2026
 -chapter-meeting
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