Event Details
Welcome to the next HDI Philly Chapter meeting—your opportunity to connect with fellow IT service and support professionals from across the Delaware Valley.
The meeting will be held at Netrality, 401 North Broad Street, Suite 210, Philadelphia, PA.
We’ll kick off at noon for lunch and networking, generously sponsored by CyberCrunch.
We will then have the chance to tour Netrality’s state-of-the-art data center. As a crucial nexus in the Northeastern corridor, Netrality’s Data Center spans the size of an entire city block, supporting the region’s growing need for robust data infrastructure and connectivity solutions. Netrality has made substantial investments into the latest technology, all within a historic footprint. Please remember: registration and a photo ID are required for entry due to data center security protocols.
Featured Presentation: Streamlining IT Service Desk processes through the application of Lean principles to eliminate waste and enhance value.
Presenter: Robin Hysick, Senior IT Management Consultant, Pink Elephant
Robin will introduce Lean IT, a methodology derived from Lean Manufacturing, tailored to improve IT service desk operations. Attendees will learn the core principles of Lean, identify common wastes within service desk processes, and explore practical Lean tools like Value Stream Mapping and 5S. The session aims to equip IT professionals with actionable insights to enhance efficiency, reduce resolution times, and improve customer satisfaction through continuous improvement.
There are several public parking lots right across the street from Netrality that can be used for this event.
Happy Hour will follow the event at Prohibition Taproom, 501 N. 13th St. Philadelphia, PA, which is a short walk from Netrality.
Upcoming Dates:
- June 19 – Trenton Thunder
- July 16 – Widener University, Chester Campus
When
Location
- Netrality Data Centers 401 N Broad St Suite 210, Philadelphia, PA 19108
