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About Us

HDI is the largest membership organization for the IT service and support Industry in the world. The HDI Philly local chapter serves the tri-state region of southeastern Pennsylvania, southern New Jersey, and Delaware, and is consistently one of the top chapters in the country: we're currently the second largest chapter in both total members and total number of attendees at our meetings and special events. Over the last several years, HDI Philly has won numerous awards for the value we bring to our members and guests.


  • Tag Line: Collaborate IT: Come to Be Informed – Stay to Be Understood 
  • Mission Statement: Foster excellence while sharing IT service and support best practices through technical and business connections in the Delaware Valley.
  • Vision Statement: We are the professional organization of choice for IT service and support in the Delaware Valley.

2016 HDI Philly Board of Directors & Leadership Council 



HelpDesk Chapters Inc. (HDC)

This organization is a not for profit company that partners with HDI for the success of HDI, HDI Local Chapters, and the IT Service Management and Technical Support communities. Today, we have chapters in over 50 cities across the U.S. and Canada, and are the premiere technical service and support association in the world. HDC is a a 501(c)(6) corporation.

With regular opportunities for technical support professionals to connect, share and discuss common challenges, and learn from industry innovators, HDC’s network of local chapters is a convenient and dynamic way to collaborate with like-minded professionals.

The HelpDesk Chapters Inc. organization includes and oversees the following individuals:

  • Local Chapters (50+ Chapters in the United States and Canada)
  • Local Chapter Officers (450+ volunteers)
  • Local Chapter Members (4000+ members)
  • HDC Board

HDI | An Informa Company

HDI is the leading events and services organization empowering the technical support and service management industry and its people. We started the IT service and support industry over 30 years ago, and are THE STANDARD for performance improvement at both the organizational and professional levels. We are also wholly committed to the advancement of this community. Whether it be through community membership, best practice resources and content, career networking tools, vendor references, local chapter membership or hosting in person events and meet ups, HDI is the industry’s leading connector and collaborator. That is why thousands of organizations and professionals have leaned on HDI over the years to connect them to the answers that advance their careers, grow their network and improve their overall effectiveness. Learn more about HDI Corporate at  HDI is organized by Informa, a leading business intelligence, academic publishing, knowledge and events group. For more information, visit

Our Strategic Alliance

HDC and HDI have a strategic alliance that manages and defines our relationship.  Local Chapter Members are actually part of the HDC and the strategic alliance that we have with HDI allows us to provide you with a tremendous number of discounts to their conferences and training offerings.  

Join today and take advantage of new member benefits

Member discounts, exclusive content, up-to-the-minute notifications and more.





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