Current Role: Service Desk Manager, Service Line owner of Incident Management, and services as a Liaison for the IT /Clinical Epic departments.
I started my career in Information Technology in 1998 at Pfizer Pharmaceuticals (NYC). Over the course of 9 years I was promoted to many roles starting from the Help Desk Analyst to; Help Desk Team Leader, Desktop Support, Network Support, Applications Analyst, and Project Liaison within the Project Management Office. After this, I had a daughter and wanted to spend more time at home to raise her. I found a Home/Remote position position at Wells Fargo as a Senior Field Engineer /Team Lead. After my daughter had grown up and started school, I had an opportunity to work at Einstein Healthcare as a Senior Desktop Analyst and then later as a Desktop Manager.
This was my first experience working in Healthcare IT and I came across a vast number of unique challenges. The combination of clinical processes and Information Technology collaboration ignited my passion and ambition in helping to save lives. Using my knowledge from previous organizations/roles and networking communities like HDI and HIMSS allowed me to collaborate with other organizations to find excellent solutions. This led me to multiple promotions at Einstein such as Service Delivery Manager and Change Management Chairman. Later, I joined the CHOP leadership team as an IS Support Services Manager.
I am now currently at Main Line Health where I assisted with the Implementation of Epic and numerous other ongoing technology projects to assist clinicians with providing superior patient care. I believe that through HDI, I can continue my goal with helping others in the IT space, but on a broader and much larger scale. I feel confident that my 20 years of experience in the IT industry and my passion for providing superior services to our customers through technology will be of great value to share through HDI.