Event Details
Speaker Name: Nick D’Amico, Senior Director, IS&T Customer Service
Presentation Title: Jefferson’s HDI Best Practices Assessment
Learn how Jefferson gained a comprehensive understanding of their support center’s maturity level based on the HDI Support Center Standard and how they turned the assessment into actionable data that resulted in significant operational improvements.
Speaker Biography:
Nick D’Amico is the senior director for IS&T customer service at Jefferson which includes Thomas Jefferson University and Jefferson Health. Nick has over 20 years of healthcare IT experience. He is currently responsible for a team of 150 people that provides desktop and helpdesk services to over 30,000 users, 14 hospitals, ten colleges and three schools. Nick received his MBA with focus a on technology management from New Jersey Institute of Technology.
ZOOM LOGIN DETAILS TO BE SHARED PRIOR VIA EMAIL
