HDI Philly March 2026 Chapter Meeting

Join the HDI Philly Chapter on March 25 at Princeton University for an interactive networking event with fellow IT professionals. Connect, collaborate, and explore ways to elevate IT’s impact on the business while building stronger teams.

 Lunch will be served!

We have two speakers who will be joining us this month:

 Nitzan Shapira, CEO & Co-Founder, Harmony

 Nitzan Shapira is Co-Founder & CEO of Harmony, an AI-first enterprise service management platform redefining how modern infrastructure is managed in the AI era. He previously co-founded Epsagon, a cloud-native observability company acquired by Cisco in 2021, where he later held product and strategic leadership roles focused on innovation and startup partnerships.  An experienced technologist and angel investor, Nitzan has built and backed companies across AI, cloud infrastructure, and developer tools. With a background in engineering and cybersecurity, he is passionate about helping founders build category-defining technology companies.

Topic: The Non-Intelligent Knowledge Base: Why Traditional Knowledge Bases Fail, and What Truly Solves the Problem

Static knowledge bases don’t scale: Traditional systems quickly become outdated, inconsistent, and hard to maintain, leading to wasted effort and ignored content.  Living knowledge vs static library: Shift from manual, brittle documentation to a continuously evolving system grounded in real operational data.  Enterprise search isn’t the answer: Search tools help surface content but don’t solve the underlying creation and maintenance problems.  AI transforms knowledge management: The real solution is an AI approach that identifies gaps, generates and updates articles automatically based on real ticket resolutions, and keeps content accurate without manual overhead.  Poor discoverability fuels tickets: Even when the right content exists, employees can’t find it due to poor search, inconsistent terminology, and structure.

Kelly McHale, VP Technology & Production Smartplay International

As a transformational leader and business partner, Kelly has a track record as a visionary IT leader, building, organizing and overseeing best-in-class IT departments. She has extensive experience in developing technology strategy, building and transforming Technology departments, leading development and IT operations, and driving compliance, allowing her to deliver technology solutions/strategies that result in high customer satisfaction, increased revenue, efficiency gains and cost reductions. Kelly began her career in IT systems integration consulting as a systems engineer. From there, she moved into the technical management track, and became a leader of systems administrators and engineers. She served in various IT leadership positions in consumer services, retail, distribution and B2B verticals for over 20 years. Kelly now provides strategic technology consulting to mid-market organizations as the Managing Partner for Strategic Elevation Advisory Group. Kelly received her bachelor’s degree in Technical and Scientific Communication from Drexel University. She holds a Master’s in Information Technology Leadership from La Salle University.

Topic: Asset Management: The Most Important Process

This presentation showcases how service desks can achieve ISO compliance by leveraging their existing strengths and streamlining processes. The great news is that your service desk already excels at many auditor-expected activities, such as incident tracking, access management, and change documentation. By embracing a few simple practices service desks can seamlessly generate the essential records for successful audits. We’ll cover how audit success is not about imposing new burdens; it’s about empowering the service desk to operate with maximum consistency, making compliance evidence a standard, integrated part of everyday excellence.

Save these dates in 2026:

• May 13 - TBA
• July 15 - Widener
• September 16 - TBA
• December 4 - Awards and Leadership Conference