Philly | July 2024 Chapter Meeting: Traits of Top Service Desk Agents

The meeting will be held in the Webb Room in University center.  Parking will be in Kapelski Lot, 13 Street or Spang Lots.  

Address to the 13^th street parking lot is 

601 East 13^th Street

Chester, PA 19013

Here is a link to the parking map also. https://www.widener.edu/sites/default/files/2023-12/Campus-Parking-Map-2023.pdf

For this event we will have a speaker and then a panel discussion of past HDI award winners led by Aran McFarland

Speaker Details:

Robert Larrabee

VP of Operations

Robert is a seasoned Senior Executive and distinguished technology leader with a proven track record in navigating intricate business environments. His expertise lies in guiding clients through comprehensive cycles of strategizing, implementing, and seamlessly integrating new IT methodologies and technologies, notably ServiceNow. Robert boasts a rich background in establishing and overseeing Service Desks, skillfully expanding one such desk from inception to a fully operational, round-the-clock team of over 20 agents. Throughout his career, Robert has adeptly reengineered and consolidated multiple service desks to optimize customer service delivery. Presently, he holds accountability for ensuring the successful delivery of services at BVP.

Topic Name: Beyond Tickets: Traits of Top Service Desk Agents

Description:  This topic is focused on Help Desk /Service Desk in providing real-world examples and experience in what skills are needed to grow your skills and be the most effective agent at your desk. This discussion focuses on the agent employment lifecycle from interviewing through learned skills and seeks to provide actionable skills to help agents continue their career growth.