Event Details
Welcome to the February HDI Philly Virtual Chapter meeting: your opportunity to connect with fellow IT service and support professionals from across the Delaware Valley - without going out in the cold!
The meeting will be held virtually. Meeting link to follow.
This month we will be joined by two of HDI’s 2026 Top 25 Thought Leaders.
Vicki Rogers, Director of Service Management at Georgia Tech
Bio: Vicki leverages over two decades of IT proficiency spanning technical and leadership domains. Her forte encompasses service management, change management, and fostering diversity within IT landscapes. Vicki's academic credentials include a BBA in Business Management, an MBA, and an EdS in Learning, Leadership, and Organizational Development. She is currently working on her EdD in Higher Education Leadership. Her postgraduate research centers on empowering women leaders in higher education IT. A seasoned speaker, Vicki communicates insights on leadership, service management, diversity, and change.
Topic: Conflict for IT Humans
Conflict is inevitable. The question isn’t if you’ll face conflict, its when. In this session, we’ll translate proven conflict frameworks into everyday situations: major incidents at 2 a.m., tense change approvals, “the network vs. the app,” and escalations from executives. You’ll learn how to diagnose the type of conflict you’re in (task, process, relationship), choose a response that fits your goals and constraints, and coach your teams to de-escalate without losing momentum. We’ll touch on war rooms and 1:1s, design guardrails that prevent repeat blow-ups, and connect the dots to ITIL practices, post-incident reviews, and continuous improvement. Walk out with ready-to-use templates, playbook snippets, and coaching prompts to keep people calm, services stable, and customers confident.
Matt Beran, Senior Product Marketing Specailist at Invgate
Bio: Matt Beran has over 20 years of experience in Service Management and Customer Service. Known for challenging industry norms, giving practical advice, and providing unique approaches to Service Management, he’s the Product Marketing Specialist at InvGate and host of the podcast “Ticket Volume - An IT Podcast”.
Topic: Asset Management: The Most Important Process
Asset management can be one of the best places to reduce spending and recover value, but because it isn't considered 'sexy,' we often neglect it or relegate it to procurement. However, the success of your future AI initiative depends greatly on the accuracy of both your knowledge base and your Assets Management Database repository. Let’s expose the value of investing in Asset Management now by exploring how companies use it to comply, optimize and automate.
Save these dates in 2026:
- March 25 - Princeton
- May 13 - TBA
- July 15 - Widener
- September 16 - TBA
- December 4 - Awards and Leadership Conference
