Event Details
Welcome to the July HDI Philly Chapter meeting—your opportunity to connect with fellow IT service and support professionals from across the Delaware Valley.
The meeting will be held at Widener University in Chester, PA. Parking and room info to follow.
One University Place
Chester, PA 19013
This month we will be joined by Tonya Sonsini, Director of Customer Experience at Sophos.
Beyond Resolutions: How Support Teams Drive Customer Experience Through Data
Customer support teams are on the front lines of customer interactions, making them a critical source of insights that can drive better customer experiences. This talk will explore the key metrics that can be gathered through direct customer interactions, how support leaders can leverage these insights, and why customer support is a crucial bridge to improving overall CX.
Lunch will be provided by our sponsors Flycast Partners and Freshworks
Save the date:
September HDI Chapter Meeting, September 10th at AmeriGas in King of Prussia
When
Location
- One University Pl, Chester, PA 19013
