Event Details
Join the HDI Philly Chapter on May 13 at Temple University for an interactive networking event with fellow IT professionals. Connect, collaborate, and explore ways to elevate IT’s impact on the business while building stronger teams.
Lunch will be sponsored by Sycamore.
We would like to thank Temple University for letting us use their facility for the meeting.
Meeting Location:
3rd Floor Room 306
Temple University Information Technology Services
The TECH Center (Bell Building)
1833 N. 12th St.
Philadelphia, PA 19122 United States
Parking - Street parking is free. Paid surface lot across the street and paid garage at the back of the building.
TUTTLEMAN LOT
1205 W. Montgomery Avenue
Philadelphia, PA 19122
MONTGOMERY GARAGE
1859 N. 11th Street
Philadelphia, PA 19122
Public Transit: The Broad Street line and the regional SEPTA rail stop are close by.
We have two speakers who will be joining us this month:
Patrick von Schlag, President, Deep Creek Center, Inc.
Patrick von Schlag has more than 30 years of experience in management and leadership roles. He serves as President of Deep Creek Center, a consultancy based in Maryland. Patrick’s background is in helping organizations adopt and adapt best practice frameworks, including LEAN practices, governance, service management, portfolio/program/project management, Agile disciplines, and cybersecurity risk management. Patrick has provided consulting and training services to a who’s who of leading private and public sector organizations, including Disney, Microsoft, Nike, Blue Cross/Blue Shield, Bank of America, all four branches of the US military plus DoD, IRS, Federal Reserve Bank, USDA, and approximately 400 others.
Topic: This Is Not Your Father’s ITIL: How ITIL 5 Can Transform Digital Business and Enable AI
The ITIL Framework has been a broadly adopted best-practice framework for IT Service Management. ITIL (Version 5) has a very ambitious goal; how to transform Product and Service Management to exist at the speed of AI and to enable organizations to manage the incredible pace of change we see. In this session we will briefly outline the new ITIL, discuss a future world based on flows and feedback loops and not just practice areas, and help you prepare for the ongoing transformation we see in our organizations. Whether public sector, private sector, military, civilian, big or small, this affects all of us. Arm yourself with a better toolkit to meet the challenges ahead.
Paul Gargiulo, West Chester University, Director of EdTech and User Services
Paul is an IT organizational leader with 20+ years in Higher Education developing customer-centric IT Service Desks and broadening the use of technology in academic settings. He served as the team lead through West Chester University’s ServiceNow IT Service Management implementation and has managed other complex implementations such as WCU’s video streaming platform, Panopto, and Learning Management System, Brightspace by D2L. Paul is an experienced presenter discussing digital transformation, data-driven decision making, and ITSM best practices.
Topic: Chasing Zero: How WCU Optimized ITSM to Maximize Team Performance
Prior to its transformation, West Chester University’s IT Service Management (ITSM) environment was marked by a chaotic and fragmented help desk structure. Multiple help desks operated independently, each utilizing disparate ITSM tools and outdated processes, which resulted in unsustainable costs and inefficiencies. The absence of clear accountability and meaningful metrics further hindered effective incident management and service delivery, making it difficult to track performance and drive improvements.
Save these dates in 2026:
- July 15 - Widener
- August 6 - Trenton Thunder
- September 16 - TBA
- December 4 - Awards and Leadership Conference
When
Location
- Temple University - Location TBA
